Frequently Asked Questions (FAQ)

To open a magnetic clasp, simply gently pull the two parts away from each other. Use your fingers to grasp the clasp and pull it apart. The magnetic clasp is held together by the attraction of the magnets. By pulling the two parts apart you release the clasp and can open your bag or piece of jewelry.

If you have any further questions or need assistance, please do not hesitate to contact us kontakt@uniqal.de to contact.

Yes, it is possible to return an item.

We accept returns within 14 days of receiving your order. Please ensure that the item is unused and in its original condition.

To arrange a return , please contact us at kontakt@uniqal.de .

Please provide your order number and the reason for the return.

We will then provide you with further return instructions.

You can use ourcontact form for this purpose or send us an email to kontakt@uniqal.de .

⛟ Please note: Due to the Carnival holidays (March 3-7), the delivery time for orders is 6-9 business days.

"Our goal is to provide you with a transparent and efficient shipping process. Below you will find an overview of our shipping options:"

Germany

• Standard shipping: Delivery time: 1-4 working days — Free for orders over €49.00; otherwise €3.95 EUR
• DHL Package: Delivery time: 1-3 working days — 5.95 € EUR
• DHL Express: Delivery time: next day for orders placed before 2:29 PM (Monday - Thursday). No delivery on Saturday! — 12.95 € EUR

EU countries

(Netherlands, Austria, Belgium, France, Luxembourg, Denmark, Finland, Poland, Czech Republic, United Kingdom (4 out of 5 regions), Latvia, Bulgaria, Norway, Sweden, Switzerland)

• Free EU Shipping: Delivery time: 2-8 working days — Free for orders from 69.00 €
• Deutsche Post Shipping: Delivery time: 2-8 working days — 4.95 € EUR
• DHL Shipping EU: Delivery time: 2-5 working days — 8.95 € EUR

Zone 3 - International

(Canada, United States, Spain, Åland Islands, Albania, Andorra, Armenia, Australia, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Gibraltar, Greece, Vatican City, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Malta, Republic of Moldova, Monaco, Montenegro, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Ukraine, United Kingdom (British Army), New Zealand, North Macedonia, Russia, Svalbard and Jan Mayen)

• Free DHL Shipping: Delivery time: 2-8 working days — Free for orders from 100.00 €
• DHL International Shipping: Delivery time: 2-8 business days — 14.95 € EUR

*Please note that we always do our utmost to deliver your order within the promised time. Unfortunately, there may occasionally be delays caused by local peculiarities, current events, or other occurrences. We ask for your understanding in these cases.

Step 1: Choose bracelet category

1.     Navigate to the "Categories" section on our homepage and select "Bracelets".
2.     Depending on your interest, you can explore the subcategories such as "leather bracelets", "stainless steel bracelets", "beaded bracelets", etc.

Step 2: Select bracelet model and details

1.     Click on the product image or the title of the bracelet that interests you.
2.     Read the product description carefully, here you will find details about materials, size, and care instructions.
3.     Scroll down to view customer reviews and images, if available.

Step 3: Personalization

1.     "If the bracelet is engravable, you will find a text field or dropdown menu for personalization."
2.     Enter the desired text or choose from predefined symbols and fonts.
3.     Please note that there is often a maximum number of characters specified for the engraving.

Step 4: Add to cart

1.     Select the desired quantity and click the "Add to Cart" button.
2.     A pop-up window shows a summary of your shopping cart. You can either choose "Continue shopping" or go directly to "Checkout".

Step 5: Review Cart

1.     Click on the shopping cart icon in the upper right corner.
2.     Check all items, quantities, and engravings. Here you have the option to remove products or change the quantity.

Step 6: Go to checkout

1.     Click on "Checkout".
2.     Enter your shipping information and select the shipping method.
3.     If applicable, enter a discount or voucher code in the designated field and click "Apply."

Step 7: Payment Method and Confirmation

1.     Select your payment method (credit card, PayPal, bank transfer, etc.).
2.     Read the Terms and Conditions and check the box to accept them.
3.     Click "Buy Now" to complete the order.

"After the order is completed, you will receive a confirmation email with all the details of your order."

As soon as your order has been shipped, you will receive another email with the tracking number.

We process orders from Monday to Saturday. Orders placed before 3 p.m. will be processed and shipped on the same working day. Orders received after 3 p.m. will be processed and shipped on the next working day. Please note that we do not process shipping on Sundays.

Please allow additional time for processing your order during holidays and sales seasons. For engravable bracelets shipping may be delayed by one day.

If you need to change or cancel your order, please contact us immediately at kontakt@uniqal.de. Please note that changes to your order cannot be made once it has been shipped.

Please be sure to check the address details provided!

If these are incorrect, please report this immediately to: kontakt@uniqal.de . If we can read your email before sending it, we will act accordingly. Please note that we cannot accept liability for incorrect address details . We reserve the right to charge shipping costs for a new delivery if the information is incorrect .

We generally ship orders with Deutsche Post, DHL or Hermes.

We at www.uniqal.de take the protection of your personal data very seriously. We have implemented various security measures to ensure that your information is safe. Here are some of the measures we are taking:

• SSL encryption: We use SSL encryption to ensure that all data transmissions between your browser and our server are encrypted. This ensures the security of your personal information during transmission.
• Privacy Policy: Our privacy policies are transparent and compliant with applicable data protection laws, including the General Data Protection Regulation (GDPR). They clearly explain what personal information we collect, how we use it and whether we share it with third parties.
• Security certificates and compliance: We are committed to maintaining all necessary security certificates and compliance requirements to ensure the security and protection of your personal information.
• Secure payment methods: When you make payments on our website, we offer secure payment methods to ensure the safety of your financial information.
• Updated software and security patches: We regularly keep our website up to date and apply security patches to close potential security gaps and protect your data.
• Strong Authentication: We use strong authentication methods to secure access to user accounts and minimize the risk of unauthorized access.
• Data Backup and Disaster Recovery: We perform regular data backups and have disaster recovery plans in place to quickly recover in the event of data loss.
• Regular security audits: We conduct regular security audits to identify and address potential security vulnerabilities.

Through these measures we ensure that your personal data is on www.uniqal.de are safe. If you have any further questions about the security of your data, please do not hesitate to contact us. Your safety and trust are very important to us.

Care instructions for different types of bracelets can be important to ensure their longevity. Here are some tips:

1. Leather bracelets:

    Cleaning: Use a soft cloth and mild soap solution. No aggressive cleaners or solvents.
    Moisture: Avoid contact with water, as leather is absorbent and stains or deformities may occur.
    Storage: In a cool, dry place away from direct sunlight.
    Special care: Leather care products can be used from time to time to keep the material supple.

2. Stainless Steel Bracelets:

    Cleaning: With warm water and a mild soap. A soft cloth or a soft toothbrush can be used for cleaning.
    Contact with Chemicals: Avoid contact with perfume, chlorine, or saltwater.
    Storage: A separate compartment or bag to avoid scratches.

3. Maritime Bracelets Made of Sailing Rope:

    Cleaning: Hand wash with mild soap and water. No machine wash.
    Drying: Air dry, not in direct sunlight or near a heat source.
    Storage: In a dry room, preferably in a fabric bag, to keep dirt or dust away.

4. Pearl Bracelets:

    Cleaning: Wipe with a damp cloth. Do not use soaps or chemicals.
    Moisture and Heat: Avoid direct contact with water and high temperatures.
    Storage: Store separately from other jewelry to avoid scratches.

5. Biker chains and link bracelets:

    Cleaning: Gently scrub with a toothbrush and a mixture of warm water and a few drops of dish soap.
    Rust: Despite their robustness, some metals can tarnish. Use metal polish, but always test it first in an inconspicuous area.
    Storage: In a fabric bag or a jewelry box to avoid scratches or tangling with other pieces.